Click on the opportunity title to create a career portal account and apply. We recommend you have your resume and cover letter ready so you can upload it when requested. Thank you for taking the time to consider joining Defence Bank. We wish you every success with your application.
Defence Bank is a member-owned bank that has been proudly serving the Defence Community for 50 years. With 26 branches across Australia and our award-winning app, Defence Bank is where our members need us – anywhere, anytime.
The bank provides financial products and services to the Australian Defence Force and its unique community, reinvesting profits for the benefit of our members. We are a leader in our sector and our people led, technology enabled environment, celebrates the individual talents, personalities, interests and needs of our people.
Winner of the Best Reward & Recognition program 2024 and a finalist for Employer of Choice 2024, it is not only our employees who think our bank is truly one of the best places to work.
Job Description
This position directly supports our purpose and ensures our members can count on us by leading the branch team to deliver outstanding service and achieve agreed performance outcomes while meeting compliance obligations.
This leadership position is accountable for:
Leading a small team to deliver outstanding member service and achieve agreed performance goals.
Proactively promoting Defence Bank within Defence, with Defence Industry partners, and within the broader community to grow our member base and product portfolios.
Advocating for Defence Bank by building relationships within the Defence Community to build awareness of our service offering.
Supervising branch operations to ensure ongoing compliance with legislation and Defence Bank’s policies and processes. This may include reviewing and/or approving lending applications within your delegation.
Desired Skills and Experience
You’re passionate about delivering outstanding service while keeping your team on track with their goals. A natural coach, you enjoy developing the knowledge and skills of your team and thrive on the challenge of growing a sustainable business.
You will have:
At least three years’ experience leading a retail sales team ideally within financial services.
Vocational qualification in financial services, sales, or team leadership.
You'll also have demonstrated experience or skills in:
Building effective working relationships with stakeholders at all levels.
Coaching team members to improve/sustain performance.
Developing, implementing, and achieving local sales/business development plans.
Facilitating presentations to small and large groups.
Motivating a team to achieve agreed goals.
Picking up new concepts quickly.
Time management with the ability to handle unplanned interruptions.
Using Microsoft Office applications to create relevant documents, presentations, and spreadsheets.
We count on you. And you can count on us.
In joining our team, you'll get access to a great range of benefits including:
Employee assistance program.
Corporate wardrobe allowance.
Flexible working arrangements.
Ongoing professional development.
An inclusive and collaborative work environment.
Access to paid parental leave after six months service.
Savings and discounts across our range of products and services.
Employee recognition awards including service anniversaries, recruitment referrals, recognition of life events, and more.
Interested? We'd like to hear from you.
Defence Bank is committed to providing equal opportunities for employment. We encourage people from different cultural backgrounds, people from different ethnic origins, and people with disabilities to apply so our team reflects our diverse community.
If you would like to be a part of our passionate team, click Apply.
After completing our application form, you can complete a candidate profile showcasing your experience and skills.
All successful candidates will be required to complete employment checks prior to an offer of employment being made.
