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Program Manager - Product & Member Assurance (Contract)

20/03/2026
19/04/2026
Contract
VIC - Melbourne
Marketing, communications, corporate affairs, and product

About us.

A unique life requires a unique bank.

Defence Bank is a member‑owned bank that has been proudly serving the Defence Community for 50 years. With 26 branches across Australia and an award‑winning app, Defence Bank is where our members need us — anywhere, anytime.

We provide financial products and services to the Australian Defence Force and its unique community, reinvesting profits for the benefit of our members. As a leader in our sector, we are a people‑led, technology‑enabled organisation that celebrates the individual talents, personalities, interests and needs of our people.

Winner of the Best Reward & Recognition Program 2024 and a finalist for Employer of Choice 2024, Defence Bank is recognised — by both industry and employees — as one of the best places to work.

Job Description

We’re establishing a high‑impact, enterprise‑wide program to strengthen member outcomes, product integrity and long‑term trust across a complex product environment.

As a Contract Program Manager, this is role will lead the design and delivery of a significant strategic initiative focused on fairness, transparency and sustainable outcomes for members. Operating in a high‑scrutiny environment, you will bring structure, discipline and delivery momentum to work that is critical to the bank’s integrity and member confidence.

Sitting within Defence Bank’s Regulatory & Remediation Portfolio, the role carries end‑to‑end accountability for establishing program structure, governance and delivery momentum. You will work closely with executive leaders, risk and assurance functions, and cross‑functional delivery teams to ensure outcomes are aligned to regulatory expectations and deeply member‑centred.

You will shape the overall program approach — including governance frameworks, delivery roadmaps, decision forums and reporting — bringing clarity and rigour to complex work that requires strong judgement and evidentiary discipline. The role requires the ability to move seamlessly between strategic program design and hands‑on delivery leadership.

A key aspect of the role is translating complexity into clear, decision‑ready insights for senior stakeholders, including executives and board committees, while partnering with customer, risk and communication teams to ensure member impacts are addressed thoughtfully and consistently.

This role is suited to an experienced program leader who is comfortable operating with high levels of autonomy, balancing pace with precision, and who brings a strong personal commitment to integrity, fairness and accountability.

Desired Skills and Experience

We’re seeking an experienced program leader who brings sound judgement, delivery discipline and a strong commitment to fairness and integrity.

Essential

  • Proven experience leading complex regulatory and/or remediation programs within financial services, operating in high‑scrutiny environments where outcomes must be defensible and evidence‑based.
  • Demonstrated ability to establish and mobilise enterprise‑wide programs, including defining governance, delivery roadmaps, decision forums and reporting cadence.
  • Strong understanding of regulatory expectations and consumer fairness principles, with experience partnering closely with risk, compliance, legal and assurance functions.
  • Experience leading data‑enabled initiatives, working with data and technology teams to support accuracy, traceability and evidentiary rigour.
  • Highly developed executive communication skills, including translating complexity into clear, decision‑ready insights for senior leaders and board‑level forums.
  • Strong stakeholder leadership capability, with the ability to influence without authority and align cross‑functional teams around shared outcomes.

Attributes for success

  • Sound judgement and critical thinking, with confidence navigating ambiguity.
  • A disciplined delivery mindset — able to balance pace with precision.
  • A values‑led approach, with a genuine commitment to fairness, transparency, accountability and member outcomes.
  • Comfort operating with high levels of autonomy, while maintaining strong collaboration and escalation discipline.

Desirable

  • Prior experience in member or customer remediation, including fairness considerations and member communication impacts.
  • Exposure to regulator‑facing programs, independent reviews or assurance uplift initiatives.
  • Formal program or portfolio management qualifications (e.g. PMP, PgMP, MSP or equivalent).
  • Background in banking product, operations, risk, compliance or assurance environments.Qualification & Training 

We count on you. And you can count on us.

In joining our team, you'll get access to a great range of benefits including:

  • Flexible working arrangements.
  • Ongoing professional development.
  • An inclusive and collaborative work environment.
  • Savings and discounts across our range of products and services.
  • Employee recognition awards.

Interested? We'd like to hear from you.

Defence Bank is committed to providing equal opportunities for employment. We encourage people from different cultural backgrounds, people from different ethnic origins, and people with disabilities to apply so our team reflects our diverse community. 

If you would like to be a part of our passionate team, click Apply.

After completing our application form, you can complete a candidate profile showcasing your experience and skills.

All successful candidates will be required to complete employment checks prior to an offer of employment being made.

 

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